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Quality Management System Development and Implementation and Audit Prep

Photo of automobiles on a plant floorThe Center offers a variety of services to meet all of your quality management system needs.

From ground up development of a new system to audit training and preparation, The Michigan Manufacturing Technology Center-West (The Center) training and consulting services offer the industry experience to meet your company where it is at and support your move forward.

A quality management system is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is expressed as the organizational structure, policies, procedures, processes, and resources needed to implement quality management.

Historically, early systems emphasized predictable product outcomes. In the 20th century, this shifted to including the signaling of problems early via continuous improvement cycles and team cooperation. Today, quality management systems tend to converge with sustainability and transparency initiatives.


Focus 1: Executive leadership team alignment and coaching

The foundation for successful Lean implementation is developed through the organization's executive leadership team. The executive leadership team must establish common vision and actions that govern the implementation process. In order to establish this foundation, the following key subjects will be addressed:

  • Strategic Leadership: vision, mission, values review, tactical plan and monitoring, and accountability methods will be documented and employed.
  • Organization/Lean Management System development.
  • Leading Lean Sigma: leadership team building, organizational strategy and systems development, and planning to support a Lean Sigma transformation.

Specific tools targeted are: personality performance, valuing teamwork and diversity, improving communications, performance management, motivation, lean culture development, strategy development and deployment, one-page plans, meeting rhythms, and metrics are included.

Focus 2: First level leadership alignment and applications training

First level leadership alignment and applications training is a comprehensive, yet practical, supervisor training program for all levels of leaders and supervisors that addresses the "people side" of Lean transformations. It provides participants with a clear understanding of how to be a more effective supervisor and lead people to improve during and after a Lean transformation.

The fundamentals of supervision and leadership are put into practical terms, applications, and tools to provide the participant with well-rounded mastery of how and when to use the key tools and techniques. Special consideration is given to Lean goal settings and performance management, which are the keys to helping others succeed.

Topics include:

  • Principled Leadership and Motivation
  • Team Building and Diversity
  • Communications and Delegation
  • Performance Management, highlights reporting, meeting rhythms, and metrics.
  • Continuous Improvement and Problem Solving
  • Decision Making, Rewards, and Discipline
  • Project and Time Management, and Meeting Leading
  • Interview Techniques and Hiring
  • Performance Reviews, Conflict Management and Terminations
  • Anger and Stress Management

Focus 3: Grass Roots level Lean applications training

This core focuses on the application of structured Lean methods on the shop floor and offices 5S, and Visual control tools and techniques will be reviewed and applied to all areas of the organization. Existing systems will be improve and enhanced to improve flow and speed of communication flow.

Focus 4: Value Stream Mapping to high impact Lean Sigma improvement projects

Value Stream Mapping training provides the Lean practitioner with hands-on experience documenting and improving a variety of processes. The value stream mapping process is universally used to document a process, establish and prioritize high impact improvement projects, and communicate this information to all. The Value Stream mapping process works in manufacturing and office environments, and is a critical part of a waste reduction or Lean initiative. The fundamental process - waste elimination and value mapping - is taught in a classroom and then applied to a real process. The participant is also required to provide a summary and future state map or action for their value stream or process.